Mystery Shopping

There’s no better way to know what your customers are thinking than to have an impartial, objective shopper or client experience what it’s like to do business with you. That’s mystery shopping in a nutshell. It is a highly effective tool for companies to leverage and grow their businesses or correct behaviors or systems that might be destroying their businesses. It’s the perfect companion to Reputation Marketing services. Here’s a sample of the types of mystery shopping services we offer.

  • Sales or customer service call monitoring
  • Telephone
  • Online
  • Surveys
  • Signage checks
  • Events and Seminars
  • On site or retail
  • Competitive
  • Price Audits
  • Customer research
┬áIf you think asking a customer to complete a survey is the best way to get feedback, think again. Growing your business requires a complete, comprehensive examination of many dynamics — that frankly, most business owners never consider. That’s where our expertise is invaluable.
Given the vast diversity inherent in each client’s business, it’s not possible to list our rates. They are indeed so diverse and individual that it would be silly to list them. Rates are highly customized and dependent on which services your company needs as well as your goals.